To Our Valued Guests:
Your health and safety as well as the health and safety of Waterways’ crew is our most important priority. Waterways Cruises has put the following special measures in place on our vessels for the safety of all of our guests and crew.
Guest Wellness Checks – If you or anyone in your group is experiencing symptoms of sickness of any kind, we encourage you to stay home and get well. We will be glad to rebook your cruise for you.
Guest Guidelines – All guests ages 2 and older are required to wear a face mask at all times while on board our yachts, except while dining, unless exempted by the local health authority.
All face masks should:
- Fully cover an individual’s nose and mouth and allow the guest to remain hands-free
- Fit snuggly but comfortably against the side of the face
- Be secured with ties or ear loops
- Be made of breathable material, either disposable or reusable
For the safety of other guests and the crew, guests without a mask will not be allowed to board the yacht. Hand sanitizer dispensed from a touchless hand sanitizer station will be made available onboard to all guests as they board the vessel and throughout the duration of the cruise.
Due to the July 24, 2020 changes made to the Phase 2 and Phase 3 Restaurant, Tavern, Breweries, Wineries and Distilleries COVID-19 Requirements per the Washington Office of the Governor, all parties and tables must be limited to five guests or less AND indoor dining is limited to members of the same household until Phase 4.
Crew Health and Wellness Checks – Each crew member will receive daily wellness checks to ensure they are healthy and symptom-free. All crew members are required to wear masks and gloves and to wash their hands frequently as required by the Centers for Disease Control and Prevention.
Capacity Limitations – Vessel capacity and party sizes at tables will be limited to no more than the established “maximums approved” by local and state public health authorities.
Social Distancing – Prior to boarding the vessel, guests will be directed to wait in a designated area with enough space to allow for this social distancing. Each 2-5 passenger group will be asked to stay at a safe 6-foot distance from other groups during the cruise. Onboard dining floor plans have been updated with redesign of seating arrangements to ensure at least six feet of separation between each seated passenger group. Guests will be asked to respect the floor distance markings in restroom access areas.
Plated Service – All buffet style dining has been temporarily discontinued and converted to “family style” or plated service. All self-service areas including the self-service desserts, condiments and coffee service have been suspended. Walk-up bar service will not be available onboard. These services will be provided at each individual table by your dining steward.
Payment and Gratuity Procedures – We will no longer be accepting cash for onboard purchases. Only credit/debit cards will be accepted for onboard purchases and gratuities. Our POS system for onboard food and beverage sales has been updated to include handheld devices that will allow for a safe distance between crew and guests and allow for tableside payment processing.
Stringent Cleaning – We have increased the frequency of disinfecting all surfaces and high traffic areas, before, during and after each cruise. High touch areas will be cleaned and disinfected by the crew throughout the cruise. Restrooms will be cleaned and sanitized by a crew member after each use during each cruise.
We appreciate your support and understanding of these special measures being put into place on our vessels at this time.
We thank you for cruising with Waterways Cruises and look forward to having you cruise with us again in the near future.
In Good Health,
Ownership and Management of Waterways Cruises