Employment

Sales and Marketing Associate

The Sales & Marketing Intern will serve in a support role to the sales and marketing departments. Duties will range from booking reservations, promoting public cruises, social media content development, updating event BEO’s, data entry, and assisting operations in various roles. The ideal candidate is self-motivated, reliable, detail oriented, and highly organized with strong personal communication skills

 

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Job Description

The Sales & Marketing Intern will serve in a support role to the sales and marketing departments. Duties will range from booking reservations, promoting public cruises, social media content development, updating event BEO’s, data entry, and assisting operations in various roles. The ideal candidate is self-motivated, reliable, detail oriented, and highly organized with strong personal communication skills

Waterways Cruises is all about great customer service and teamwork to deliver an Unforgettable Experience to each of its guests. The Sales and Marketing intern will be held to the highest standards to achieve these objectives.

Essential Duties & Responsibilities

    • Support the sales and marketing team.
    • Respond to request for proposals.
    • Answer phones and book guests for cruises and Lakeside dining reservations.
    • Direct customer service experience over the phone and in person (based on experience and interests).
    • Opportunities to work on self-directed development projects and take the lead on a cumulative project as seen fit by the company.
    • Assist with development and implementation of promotional campaigns to increase private and public sales.
    • Provide hands-on support during peak business times. This may include answering phones and providing site tours to clients.
    • Support marketing team by providing content for social media posts.
    • Other tasks and projects as assigned.

Desired Background and Skills: 

  • 2 years of customer service experience
  • Bachelors degree or pursuing a degree in business, marketing, hospitality, or communications.
  • Proficiency in Microsoft Office and social media platforms.
  • Detail oriented with high degree of accuracy.
  • Strong work ethic.
  • Ability to work both independently and collaboratively as a team player.
  • Must have strong organizational and time management skills.
  • Must have positive attitude and remain poised under pressure situations.

Work Schedule:

  • 20-30 hours a week, usually Monday – Friday between 9 am – 5pm.
  • May be assigned to work holidays and weekends as business requires.

Compensation: 

  • $20/an hour

How to Apply: 

  • To be considered for this position, please send resume and cover letter to [email protected]

Perks: 

  • Dining cruise tickets will be provided to become familiar with standard cruise products (allowing intern to bring one guest along). Intern will also receive four comped tickets to be used on cruise of choice.
  • Waterways provides employees a  Friends and Family discount of 25% off standard dining cruises.

About Waterways Cruises and Events: 

Founded in 1994, Waterways Cruises and Events continues to provide distinctive cruising experiences on Seattle’s lakes and Puget Sound. Family owned and operated, Waterways has grown from a single yacht for private charters to include three beautiful dining and entertainment yachts, accommodating over 60,000 guests per year for weddings, corporate events, special celebrations, and public dining cruises. For an Unforgettable Experience … Just Add Water!

Cruise Director

Cruise Directors are mature individuals, responsible for the successful execution of each onboard event at Waterways Cruises.  They thrive on delivering the best guest experience by leading an onboard team of servers, bartenders, and galley chefs.  They possess leadership, organization, time management and communication skills, and are comfortable making decisions with sound judgment. Part-time and full-time positions available.

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Job Description

Waterways is looking for a group of core leadership to join our team year-round!  The On-board Cruise Coordinator is a mature individual, who is responsible for a successful execution of an onboard event.  This position thrives on delivering the best guest experience while leading an onboard team.  This individual will be dedicated and possess skills in leadership, organization, time management, excellent communication, and good judgment.

Essential Duties & Responsibilities

  • Ability to multi-task in a fast-paced operation, while maintaining poise and hospitality.
  • Prepare layouts based on guest count, client needs, and staffing level. Review all contract details with the crew and set expectations for the event.
  • Manage onboard team throughout the event. Direct and help team as needed while being a gracious host to guests onboard.
  • Assign and direct crew in their position related responsibilities, including side work, resets, and cleaning of F&B areas.
  • Ability to reach, bend, stoop, wipe, push, pull and lift items up to 50 pounds.
  • Direct and lead set up/tear down before and after shift.
  • Monitor and evaluate all food, beverage, and service quality during events. Be a host with guests and ensure satisfaction is being met throughout cruise/event experience.
  • Able to think of their feet and problem solve.
  • Support the staff with all safety requirements, while communicating essential information regarding the event.
  • Keep all vessels in “Show-Ready” condition.
  • Completion of Senior Deckhand training, including, but not limited to, vessel operations, fire safety, CPR/AED, line handling, and First Aid (preferred).
  • Be proactive in communicating with General Manager, Operations Manager, and Operations Coordinator when work order is needed or supplies are low.
  • Responsible for accurately filling out reports (event reports, or injuries). Confirm information with the captain and have them send to appropriate parties.
  • This position requires pre and random drug testing as mandated by the U.S. Coast Guard.

Desired Background: 

  • 3 years working in the hospitality industry
  • Minimum 1 year as a Manager/Supervisor in Food & Beverage
  • Understands the importance of safety in the workplace and adheres to all mandated standards
  • Proficient in Microsoft Office

Work Schedule:

  • Bulk of business occurs nights, weekends and holidays so availability during those times is a must. A flexible schedule is required.

Compensation: 

  • $17/an hour

How to Apply: 

  • To be considered for this position, please send resume and cover letter to Guest Services and Operations Coordinator, Jess McGhee, at [email protected].

Perks: 

  • Waterways will assist in tracking sea time. An individual that reaches 2 yrs of service with the company and has accrued enough sea time, will be eligible for assistance from the company in obtaining their AB License, Mates License, and up to, and possibly including, 100 ton Master’s license.
  • After three months working at Waterways, employees will receive four tickets to any standard dining cruise, to be used within a year.
  • Waterways provides employees a  Friends and Family discount of 25% off standard dining cruises.

About Waterways Cruises and Events: 

Founded in 1994, Waterways Cruises and Events continues to provide distinctive cruising experiences on Seattle’s lakes and Puget Sound. Family owned and operated, Waterways has grown from a single yacht for private charters to include four beautiful dining and entertainment yachts, accommodating over 60,000 guests per year for weddings, corporate events, special celebrations, and public dining cruises. For an Unforgettable Experience … Just Add Water!

Pre-employment background checks and drug/alcohol screening required for all positions. Random drug/alcohol testing also required as mandated by the USCG.

Captain

Waterways Cruises and Events, Seattle’s leading dining cruise company since 1994, offers experienced Captains a working environment where superior marine and communication skills are valued, and creativity and cooperation are encouraged. Part-time and full-time positions available.

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Job Description

Waterways Cruises and Events, Seattle’s leading dining cruise company, is seeking experienced Captains looking for a working environment where superior marine and communication skills are valued and creativity and cooperation are encouraged.

Waterways Cruises’ Captains love what they do, take pride in themselves and in their vessels, are comfortable around people, enjoy interfacing with our guests, and can provide great customer service.

Essential Duties & Responsibilities: 

  • Professionally pilot and handle twin screw vessels, often in difficult marine environments.
  • Ensure that the safety of passengers, crew, and the vessel is the highest operational priority.
  • Adhere to all USCG rules and regulations necessary for safe vessel operations.
  • Understand all vessel operational systems and how they function.
  • Create a friendly, inviting environment for passengers: greet guests when they board, provide safety and other announcements; answer guest’s questions; provide an informative cruise narration; visit with guests at appropriate times; and thank guests as they disembark.
  • Build a team environment with crew on our vessels to ensure a safe and unforgettable experience for our guest on every cruise.
  • Handle all guest and employee issues on our vessels in a professional and courteous manner.
  • Assist crew in the set-up or tear-down for events onboard our vessels as needed.
  • Assist in maintaining Waterways’ vessels in excellent condition.
  • Maintain vessel helm and engineering logs, and complete Company required pre- and post-cruise paperwork in a timely and workmanlike manner.
  • Be the face of Waterways–always appropriately groomed, smartly dressed in a clean uniform, and courteous to passengers and other crew members.

Minimum Position Requirements: 

  • USCG Merchant Mariner Certification – 100-ton License
  • TWIC card
  • FCC Radio Operators License
  • CPR and First Aid credentials
  • Basic computer skills

WORK SCHEDULE:

  • A flexible schedule is required – schedules include evenings, weekends, and holidays.

Compensation: 

  • Depending on experience.

How to Apply: 

  • To be considered for this position, please send resume and cover letter to our General Manager, Jeff Culton at [email protected].

About Waterways Cruises and Events: 

Waterways Cruises and Events is a small family owned company operating luxury yachts on Seattle’s Lakes. Originally founded in 1994 with a single yacht for private charters, Waterways successfully expanded its operations to four luxury yachts, becoming Seattle’s only upscale dining cruise and event company accommodating upwards of 60,000 guests per year for weddings, corporate events, special celebrations and dining cruises. Featuring seasonal menus, scenic cruise routes, exciting entertainment options and private table dining, Waterways Cruises brings unique dining experiences and sightseeing opportunities to guests.

Pre-employment background checks and drug/alcohol screening required for all positions. Random drug/alcohol testing also required as mandated by the USCG.

Waterways Cruises is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. Waterways Cruises will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law. Waterways Cruises maintains a drug-free workplace.

Dining Steward

Waterways Cruises is seeking part-time and full-time, experienced servers. Successful candidates will have excellent communication and customer service skills. Must be self- motivated, friendly and a team player.

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Job Description

We are seeking part-time, experienced servers. Successful candidates will have excellent communication and customer service skills. Must be self- motivated, friendly and a team player.

Weekend and Holiday availability and a flexible schedule are a must. You must be committed to superior customer service in a fast-paced, high energy and fun environment. Must be professional, reliable, enthusiastic and friendly. Minimum 6 months experience with a catering or restaurant background. Seasonal employment with days, evenings and holiday shifts available.

Other job requirements include:

  • Ability to work at a fast pace while maintaining poise and grace.
  • Maintain a very clean and well-run section.
  • Serve patrons food & beverage orders quickly, in proper portion with courtesy.
  • Ability to check I.D on any customer ordering alcohol who looks under 30 years old.
  • Ability to reach, bend, stoop, wipe, push, pull and lift items up to 50 pounds.
  • Ability to multi-task in a fast-paced operation.
  • Set up and tear down before and after shift can be expected.
  • A great attitude about life and the pleasure of serving our guests in a fun and relaxed environment.
  • Takes pride in personal grooming and how you present yourself to others.
  • This position requires pre and random drug testing as mandated by the U.S. Coast Guard.

To apply for this position, please submit your resume.

Bar Steward

Part-time and full-time positions are available for experienced bartenders. Successful candidates will have excellent communication and customer service skills. Must be self-motivated, friendly and a team player.

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Job Description

We are seeking part-time, experienced bartenders. Successful candidates will have excellent communication and customer service skills. Must be self-motivated, friendly and a team player.

Weekend and Holiday availability and a flexible schedule are a must.

Other job requirements include:

  • Ability to work at a fast pace while maintaining poise and grace.
  • Broad knowledge of cocktail preparation and the ability to mix complex drinks consistently.
  • Maintain a very clean and well-run bar.
  • Collect money for drinks & food served and make correct change.
  • Serve patrons food & beverage order quickly, in proper portion with courtesy.
  • Ability to check I.D on any customer ordering alcohol who looks under 30 years old.
  • Ability to reach, bend, stoop, wipe, push, pull and lift items up to 50 pounds.
  • Ability to multi-task in a fast-paced operation.
  • A great attitude about life and the pleasure of serving our guests in a fun and relaxed environment.
  • Takes pride in personal grooming and how you present yourself to others.

This position requires pre and random drug testing as mandated by the U.S. Coast Guard.

To apply for this position, please submit your resume.