COVID-19 Advisory: Pursuant to Governor Inslee’s Executive Order, Beginning Monday, March 16th, All Public Cruises Will Be Cancelled Through April 30th
March 17, 2020
In response to Governor Inslee’s announcement of the temporary order to shutdown restaurants,
bars, entertainment and recreational facilities statewide due to the coronavirus, we here at Waterways Cruises have made the decision to put a temporary pause on our small business.
Beginning Monday, March 16th, all public cruises will be cancelled through April 30th.
We apologize for any inconvenience this may cause. As a small, local, family-owned business, this decision was not an easy one to make. However, we agree with Governor Inslee and believe this is the right thing to do to help slow the spread of the virus within our community. The health and safety of all of our guests and staff has always been our number one priority.
We will continue to monitor the situation and work with public health officials to determine when it will be appropriate for us to start operating our cruises again here in Seattle on Lake Union and Lake Washington. Right now, we anticipate resuming our public cruises and private charters on May 1st but will need to reassess the situation at that time. We will keep you updated. For now, our small team of dedicated employees will be working reduced hours to help customers rebook their cruises as well as helping to book cruises for the upcoming summer season. We ask for your patience and understanding as we work our way through this difficult time.
For those who have already booked a cruise with us, we are more than happy to waive our normal rebooking fee and reschedule your reservation for a cruise of your choice at a later date and time, depending upon availability. For those not able to rebook at this time, we will issue an online gift card that can be redeemed for a future cruise of your choice at a later date and time. Please note, these online gift cards never expire. Please visit our Cruise Calendar for our most up-to-date schedule.
For any new bookings, we invite you to visit our website to book your new reservation online. If you have questions or need help, feel free to send us an email at [email protected]. Our office staff is working limited hours during this time and we’re doing our best to communicate with every guest personally. If you’re trying to reach us during our business hours and we don’t answer, please be assured that we will get back to you as soon as possible.
We understand that many of you may have questions in regards to what this all means for the Public Cruises and the Private Group Events that we’ve had to cancel through April 30th, 2020. To help get all of your questions answered, we’ve put together a list of Frequently Asked Questions we’ve been receiving in regards to our temporary closure and the cruises we’ve had to cancel.
We thank you for your patience, understanding and continued support during this difficult and unprecedented time.
In Good Health,
Ownership and Management of Waterways Cruises
2441 N. Northlake Way Seattle, WA 98103